Kenya Power has set August 31 as the deadline to update the software for all prepaid token meters countrywide ahead of a global mandate to overhaul the token vending system.
The electricity distributor says the upgrade targets all prepaid meter devices that use the Standard Transfer Specification, a universal method designed to transfer tokens to prepaid meters.
The campaign dubbed ‘Updated Token Meter Yako’ targets 7.4 million prepaid meters.
Here is how to update token meter
When your token meter is scheduled for update, you will receive two codes via SMS from Kenya Power:
Step 1: Enter the first code to RESET the meter
Step 2: Enter the second code to UPDATE the meter
Customers will be required to first load the new token before following the steps outlined in the SMS sent to them by Kenya Power.
Upon the update, the meter will automatically start accepting new electricity tokens without having an impact on the customer’s existing electricity tariff.
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Where the customer has not acquired tokens that can trigger the update, Kenya Power is set to directly send the codes to the user.
There is no aspect of extra charge to the customer upon the update procedure.
Those who will fail to have their meters updated by the deadline will be unable to load new tokens.
EDITOR’S NOTE: The token meter will be updated by the token buyer, not necessarily the registered meter owner. Therefore, in rental situations, it is the tenant who will update their respective token meter, not the landlord.
— By Wanjiku Hilda
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