Kenya Wildlife Service (KWS) has officially launched its new payment platform, KWSPay, marking a major shift from the older e-Citizen system.
The transition, which has raised concerns in the tourism sector, aims to provide a more streamlined and flexible experience for visitors booking safaris and paying conservation fees.
The upgraded system offers a variety of payment methods to suit different user preferences. As of November 2025, customers can pay via M-Pesa, bank cards, bank transfers, and an e-wallet.
A notable feature is the platform’s handling of international currency. To ensure stability and transparency, KWSPay will apply a monthly US dollar exchange rate based on the Central Bank of Kenya’s figures, protecting the service from inflation and currency fluctuations.
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Each transaction will include a nominal administrative fee, along with a 5% gateway charge approved by the CBK to cover system maintenance and operational costs. Payments made via international bank cards may also incur additional charges from the card providers.
According to Prof. Erustus Kanga, KWS Director General, the institution is committed to improving service delivery. Both KWS and e-Citizen aim to provide efficient, transparent, and user-friendly payment solutions that enhance access to Kenya’s national parks and reserves.
Detailed guidance on using the new portal is available on the KWS and e-Citizen websites to ensure a smooth transition for all users.
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