The National Transport and Safety Authority (NTSA) has announced a significant change in its operations to address mounting concerns and delays in service delivery. This move comes in response to mounting pressure from Transport Cabinet Secretary Kipchumba Murkomen.
In an official statement released on Friday, September 29, the NTSA Director General outlined the new operating hours aimed at expediting processes such as the issuance of new number plates, licenses, and logbook collection.
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NTSA offices will extend their working hours from 7.30 am to 6.00 pm, Monday through Friday. Additionally, the authority will remain open to the public on two consecutive Saturdays, September 30, and October 7, 2023, from 8.00 am to 4.00 pm specifically to facilitate number plate collection.
This adjustment represents a significant shift, as the offices will now be operational for nearly 11 hours on weekdays and eight hours on weekends for the next two weeks.
NTSA emphasized that this alteration is a vital component of their strategy to enhance service delivery and meet the expectations of Kenyan citizens.
The NTSA has also issued a call to action for individuals who have received SMS notifications regarding the collection of reflective number plates. They are urged to visit the designated NTSA centres identified during their application process promptly.
CS Murkomen issued a strong directive, urging NTSA to eliminate the existing backlog within a two-week period. Furthermore, he emphasized the need for the agency to inform Kenyans of their nearest collection points and establish efficient mechanisms to expedite the processing and issuance of driving licenses, logbooks, and digital number plates.
The Cabinet Secretary has also mandated both NTSA and the printing company to submit a comprehensive report within seven days. This report should address the causes of the service delays and outline the measures taken to resolve these issues.